Frequently Asked Questions
Everything you need to know about Honolulu Pickleball Company gear and services.
What makes Honolulu Pickleball Company paddles different?
Our paddles are engineered with advanced carbon fiber surfaces and honeycomb cores to provide the perfect balance of power, control, and island-inspired aesthetics. Each design is tested for durability and performance in high-humidity coastal environments.
How long does shipping take within the islands and to the mainland?
Orders within Hawaii typically arrive in 2-3 business days. For mainland US orders, we offer standard shipping which takes 5-7 business days and expedited options for faster delivery.
What is your return policy for sports equipment?
We offer a 30-day play-test guarantee. If you aren't completely satisfied with your paddle's performance, you can return it in its original packaging for a full refund or exchange, minus shipping costs.
Do you offer a warranty on your pickleball paddles?
Yes, all of our paddles come with a 6-month limited warranty against manufacturer defects. This covers issues like core de-lamination or handle breakage under normal playing conditions.
Are your paddles USAPA approved for tournament play?
Most of our performance models are designed to meet USAPA standards. Please check the specific product description for the 'USAPA Approved' seal to ensure the paddle is eligible for sanctioned tournament play.
Do you offer group discounts for local clubs or teams?
Absolutely! We love supporting the local pickleball community. Please contact our support team for bulk pricing and custom team gear options for groups of 10 or more.